webmail problem, TWO people with the same issue

[7960]

Two friends independently called me with the exact same problem. They don't know each other or work at the same place, either, so this is weird.

When either is home and uses comcast.net to check email they can see some number of read and unread messages in their inbox. They are NOT using outlook or outlook express, they're both going to comcast.net and logging in and using their interface.

Problem, when they're remotely logged in they see NOTHING in their inbox. If they receive a new message they'll see that when remote but it shows up as the only email. They can read it, leave it there, etc. It stays there. But if they go home and open it again, the next time they log in remotely it's not there.

We tested this with my vpn. I logged in as my friend remotely (through vpn) and he logged in at home. We were sitting side-by-side but effectively I was coming in from "outside." I could not see the 10 read and 2 unread messages in his inbox. I sent a test message and I could see it. I opened it, closed it, logged off and back on...still there. He clicked on it from home and the next time I refreshed (5s later) it was gone.

WTF? I checked all the user settings and there doesn't seem to be anything that could prevent this. What's up? It's very strange that two of my friends called less than a week apart with the same issue.

[smokie700]

Originally Posted by 7960

Two friends independently called me with the exact same problem. They don't know each other or work at the same place, either, so this is weird.

When either is home and uses comcast.net to check email they can see some number of read and unread messages in their inbox. Neither is NOT using outlook or outlook express, they're both going to comcast.net and logging in and using their interface.

Problem, when they're remotely logged in they see NOTHING in their inbox. If they receive a new message they'll see that when remote but it shows up as the only email. They can read it, leave it there, etc. It stays there. But if they go home and open it again, the next time they log in remotely it's not there.

We tested this with my vpn. I logged in as my friend remotely (through vpn) and he logged in at home. We were sitting side-by-side but effectively I was coming in from "outside." I could not see the 10 read and 2 unread messages in his inbox. I sent a test message and I could see it. I opened it, closed it, logged off and back on...still there. He clicked on it from home and the next time I refreshed (5s later) it was gone.

WTF? I checked all the user settings and there doesn't seem to be anything that could prevent this. What's up?

I may be off but is the "leave message on server" box checked in outlook server settings?

[7960]

Originally Posted by smokie700

I may be off but is the "leave message on server" box checked in outlook server settings?

neither is using outlook........... there is NO email client involved, just a web page interface.

[JaJae]

Can they log into other webmail services? Does Java load properly elsewhere?

[7960]

Originally Posted by JaJae

Can they log into other webmail services? Does Java load properly elsewhere?

not sure, but this "problem" is happening from 5 different computers (my laptop, friend's laptop, her husband's work, my pc, another pc in friend's office) so I doubt it's a java issue.

it seems to be a "behind comcast router" v "remote 'outside' a comcast router" issue.

[JaJae]

Originally Posted by 7960

not sure, but this "problem" is happening from 5 different computers (my laptop, friend's laptop, her husband's work, my pc, another pc in friend's office) so I doubt it's a java issue.

it seems to be a "behind comcast router" v "remote 'outside' a comcast router" issue.

Oh ok, I misread your initial post then. Well if everyone's comcast webmail is getting fubared, perhaps it's an issue with comcast and/or their cookies.

[JaJae]

i would just open up a gmail account or something for now and have the comcast forward to it.